Soully Support
Contact: hello@titox.io
Privacy Policy: https://titox.io/soully/privacy-policy
What we can help with
- Account & login issues: Sign-in problems (Google / Apple / anonymous account), password reset or email linking, unexpected sign-out or profile not loading.
- Subscription and restore issues: Missing premium access after purchase, Restore Purchases not completing, wrong subscription tier showing.
- Data, privacy, and deletion requests: Clear local data from the app, request data export, delete account and account-related data.
- Crash and feature issues: App crashes, freezes, or startup failures, missing analytics/consent behavior, errors in chart analysis, compatibility, or chat features.
Response times
We aim to reply to support emails within 2 business days.
Before contacting us
Please include:
- Device model and OS version
- App version
- Exact step-by-step steps to reproduce the problem
- Screenshot of the error (if possible)
Quick help
- You can clear local app data from Settings → Privacy.
- Subscription management is available in the Premium area when signed in.
- For policy questions, see the Privacy Policy linked above.