Support

Get help

Email hello@titox.io">hello@titox.io for support. Please include a clear subject and description. We aim to acknowledge support requests within 5 business days.

Do not include passwords, sign-in codes, payment details, or other unnecessary sensitive information. Use hello@titox.io">hello@titox.io for account, privacy, or deletion requests.

Common questions

My painting progress is missing

First, confirm that you are signed in to the same PixelPop account and that your device has an internet connection. Anonymous progress may not be recoverable if the anonymous session was ended, the app was reinstalled, or local data was cleared. Keep important exports on your device or in a separate backup.

My photo will not import

Confirm that PixelPop has permission to access your photos or camera. Try a standard PNG, JPEG, or WebP image, and make sure the device has enough free storage. Large or damaged files may not process successfully.

An image-processing request failed

Check your connection, try again later, and confirm that you still have available usage for the feature. Processing results are creative transformations and may vary between requests. Do not submit images that you do not have permission to process.

How do I publish or remove a community template?

You must be signed in to publish, comment, favorite, follow, or manage community activity. Published work may be visible to other PixelPop users. If you need a published item removed and cannot remove it yourself, email hello@titox.io">hello@titox.io and identify the item without posting private account information.

How do I manage a premium subscription?

Subscriptions are managed through the Apple App Store or Google Play account used for purchase. Use the store’s subscription settings to view renewal details, change or cancel a subscription, or request a refund under the store’s rules. Deleting PixelPop does not necessarily cancel an active subscription.

How do I delete my account or data?

Email hello@titox.io">hello@titox.io to request account or cloud-data deletion. We may ask you to verify account ownership before deleting cloud account data. Local painting data can also remain on your device until you clear it through the device or app controls. Some information may need to be retained for legal, security, fraud-prevention, or transaction-record purposes.

How do I stop notifications?

Turn off PixelPop notifications in your device settings. If the app offers a community-alert preference, you can also disable it there. Notification delivery may take a short time to stop after a setting changes.

Reporting safety or copyright concerns

If you believe a community post infringes your rights, exposes private information, contains illegal material, or presents a serious safety concern, report it by emailing hello@titox.io">hello@titox.io. Include the public link or a description of the item and explain the concern. Do not send private evidence publicly.

What to include in a bug report

Please include:

• what you expected to happen;
• what happened instead;
• the steps that reproduce the problem;
• your device type and operating-system version;
• the PixelPop version, if visible; and
• whether you were signed in and whether the issue involved a purchase, notification, image, or community post.

Screenshots or short screen recordings can help, but remove names, email addresses, account identifiers, payment details, and private images first.

Service limitations

PixelPop may require an internet connection for account, cloud, community, notification, premium, and server-based image-processing features. Service availability can be affected by maintenance, connectivity, device limits, third-party providers, or changes to supported platforms.

For the rules that apply to using PixelPop, see the Terms of Use. For information about data handling, see the Privacy Policy.