Support

Contact

• Support email: hello@titox.io
• Website: https://titox.io/micmoney

What To Include In Your Request

To help us resolve issues faster, include:

• App version
• Device model and OS version
• Screenshots or screen recording (if possible)
• Steps to reproduce the issue
• Error message text (if any)

Typical Response Time

• Initial response: within 2-3 business days
• Complex technical issues may take longer

Common Issues

1. Cannot sign in

• Verify email/password.
• If using Google/Apple sign-in, retry after network reconnect.
• Update to latest app version.

2. Subscription not recognized

• Use "Restore Purchases" from the app settings screen.
• Confirm you are signed into the same App Store / Play Store account used for purchase.
• If still failing, contact support with purchase receipt details.

3. Notifications not arriving

• Check notification permission in device settings.
• Ensure battery/data saver is not blocking the app.
• Reopen app and retry.

4. App crashes or freezes

• Force close and reopen the app.
• Update app to latest version.
• Reinstall app if issue persists.

Account and Data Deletion

To request account or data deletion, email:

• hello@titox.io

Include the account email tied to MicMoney.

Security Reporting

If you found a security issue, report it to:

• hello@titox.io

Please include clear reproduction steps and avoid public disclosure until fixed.

Status and Updates

When relevant, we may share progress updates via email during incident resolution.

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